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URL短縮 | 問い合わせ | 稼働状況 |
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If you have a registered recovery email address for the missing account (the recovery process will be complete in about 10 minutes):
1. Enter the recovery email address registered for the missing account, and send (this page)
2. Enter the authentication key sent to the recovery email address
3. The system will notify you the ID and updated password via email sent to the recovery email address
If you do not have a registered recovery email address (the recovery process will take one – two weeks):
1. Enter an email address the administrator can reach you, and send (this page)
2. Enter the request key you receive at the contact address
3. Enter two email addresses created under the missing account, the location you have used the service (country and region), carrier information, device information, etc., and submit the request
4. The administrator will search for the account and, once the identity is confirmed, notify you the ID and updated password to the contact email address